Clear Filter Lab

Bring the vessel details

Write to support@clearfilterlab.shop with the vessel name and the question you are trying to resolve. For a replacement query, identify C1 or C2 and say whether you are replacing one position or every position. Ceramic Four takes one C2; Glass Six takes two. A photograph of the existing mount can help explain a fit concern without guessing from the outside shape.

For a capacity question, include your daily volume, preferred refill count and available height above the counter. Note any cupboard that would stop the lid being lifted. An order query should include its reference and the relevant item name.

If something arrives chipped, leaking or incomplete, describe the packaging and the affected component separately. Keep the carton and small fittings together. Leave unused elements dry and sealed while discussing the next step, and avoid sending unrelated personal information.